Privacy Policy

1. About This Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy applies to personal information collected through our website, member account area, phone reading line, customer support channels and related services.

2. Personal Information We May Collect

The personal information we collect may include:

• Your name and contact details, including email address and phone number.
• Member account details, login information and account preferences.
• Payment and billing information, including transaction history and account credit balance.
• Reader selection, call history, extension numbers used and service usage details.
• Customer support enquiries, complaints, feedback and correspondence.
• Call recordings and call-related information where calls are recorded.
• Technical information such as IP address, device information, browser type and website usage data.
• Any other information you choose to provide to us when using our services.

3. Call Recordings

Calls made through the Life Connections Worldwide phone reading line may be recorded. Call recordings may contain your voice, the reader's voice, details discussed during the reading and other information provided during the call.

We record calls for quality assurance, customer support, training, safety, dispute resolution, billing verification, complaint handling and legal or compliance purposes. Recordings may assist us to review what occurred during a reading if a concern, complaint, technical issue, billing query or legal matter arises.

By using the phone reading service, you acknowledge and agree that your call may be recorded and handled in accordance with this Privacy Policy. If you do not wish to have your call recorded, you should not proceed with the phone reading service.

4. How We Collect Personal Information

We may collect personal information when you:

• Visit or use our website.
• Create or access a member account.
• Add funds or make a payment.
• Use the phone reading service.
• Contact us by email, phone, contact form or customer support channel.
• Submit feedback, a complaint or a support enquiry.
• Interact with our website, advertising, social media or online content.

5. Why We Collect Personal Information

We collect, use and hold personal information for purposes connected with operating and improving our services, including to:

• Create, verify and manage member accounts.
• Process payments, account credits, billing and transaction records.
• Connect customers with readers through the phone reading line.
• Manage reader availability, call routing and service access.
• Provide customer support and respond to enquiries.
• Investigate complaints, disputes, billing queries, technical issues or service concerns.
• Maintain call quality, service integrity, safety and security.
• Protect Life Connections Worldwide, customers, readers and staff from misuse, fraud, unlawful conduct or inappropriate behaviour.
• Comply with legal, regulatory, accounting, taxation and record-keeping obligations.
• Improve our website, services, customer experience and internal processes.
• Send service-related communications, updates or information relevant to your account.

6. Payment Information

Payments may be processed through secure third-party payment providers or platform systems. We may receive and store transaction information, billing records, payment status and account balance details. We do not recommend sending full credit card details by email or unsecured communication channels.

7. Website Cookies and Usage Information

Our website may use cookies, analytics tools or similar technologies to help the website function, improve user experience, remember preferences, understand website traffic and support security.

You may be able to disable cookies through your browser settings, however some parts of the website or member area may not function properly if cookies are disabled.

8. How We Use and Disclose Personal Information

We may use or disclose personal information for the purposes described in this Privacy Policy and where reasonably necessary to operate our services.

We may disclose personal information to:

• Readers, contractors or service providers where required to provide the phone reading service.
• Payment processors, phone system providers, website hosting providers, IT support providers and other business service providers.
• Professional advisers, including legal, accounting, insurance or compliance advisers.
• Regulators, law enforcement, courts, tribunals or government authorities where required or permitted by law.
• Other parties where necessary to investigate suspected fraud, misuse, safety concerns, unlawful activity, complaints or disputes.

9. Reader Access to Information

Readers may receive limited information needed to provide a reading or manage a call, such as call connection details, extension information or information you choose to provide during the reading. Readers are expected to handle customer information respectfully and confidentially.

10. Marketing Communications

We may use your contact details to send service updates, account information, offers, promotions or news about Life Connections Worldwide where permitted by law. You may unsubscribe from marketing communications where an unsubscribe option is provided. We may still send important service, account, payment or legal notices.

11. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically, in secure business systems, phone platforms, payment systems, email systems, website systems or other service provider platforms used to operate our business.

12. Retention of Personal Information and Call Recordings

We retain personal information for as long as reasonably required for the purposes for which it was collected, including providing services, managing accounts, resolving disputes, handling complaints, meeting legal obligations and maintaining business records.

Call recordings may be retained for quality assurance, customer support, dispute resolution, billing verification, legal, compliance and safety purposes. Where information is no longer required, we will take reasonable steps to delete, de-identify or securely dispose of it, unless we are required or permitted to retain it by law.

13. Overseas Service Providers

Some of our service providers, technology platforms or data storage systems may be located outside Australia or may store information using servers located outside Australia. Where this occurs, we take reasonable steps to use reputable service providers and protect personal information in accordance with applicable privacy obligations.

14. Accessing and Correcting Your Personal Information

You may contact us to request access to the personal information we hold about you or to request correction of information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to your request. In some circumstances, we may be unable to provide access or make a correction where permitted by law.

15. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can review and respond to your concern.

Please include your name, contact details and a clear description of your privacy concern. We will aim to respond within a reasonable timeframe.

16. Third-Party Websites

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policies of any third-party websites you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website and will apply from the date it is posted, unless otherwise stated. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

18. Contact Us

If you have any questions about this Privacy Policy, your personal information, call recordings or a privacy concern, please contact us.

Life Connections Worldwide Pty Ltd
ABN 72 687 915 313
Email: admin@lifeconnectionsworldwide.com